As a Order to Cash Manager within a fast-growing contract development and manufacturing organization, you will be responsible for providing excellent customer service to our customers and promotes this idea throughout the organization. To increase customer satisfaction, retention and to meet and exceed their expectations. The target is to ensure excellent customer service, by responding timely and efficiently to customer inquiries and therefore maintain high customer (internaly and externally)satisfaction.

Main responsibilities:

• Execution of the entire Order to Cash procedure as defined in the QMS.
• Take ownership of customers issues and follow problems through to resolution
• Build sustainable relationships and trust with customers through open and interactive communication.
• Handle customer feedback provide appropriate solutions and alternatives to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents (CRM).
• Identifying and assessing customers’ needs to achieve customer satisfaction
• Improve customer service experience, create engaged customers, and facilitate organic growth.
• Providing input to the production planning according to our production management planning tool.
• Keep accurate records and document customer service actions and discussions.
• Perform outbound logistical tasks to meet shipment date.

The ideal candidate has:

• Customer service attitude, passionate to provide customers satisfaction.
• A bachelor’s degree in Economics or Business administration or comparable level through experience.
• At least 3 years relevant (international) experience within customer service preferably in a related field (medical devices, pharmacy).
• You are highly motivated, quality-driven, and a team player.
• You acknowledge and assume responsibility, demonstrate ownership, keep commitments, and have a positive attitude in a changing environment.
• Customer orientation and ability to adapt/respond to different types of characters.
• Proficient in Microsoft office
• Familiarity with CRM systems and practices
• Experience with Exact software is a plus
• Good knowledge of English (verbal and written), Dutch is a plus
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Experience in an ISO 13485 and/or GMP environment is a plus.

What we offer

• A full-time job in a cross-function team within a close-knit, and very ambitious company
• The freedom and space for your own ideas and initiatives & the opportunity to develop and implement them yourself.
• Excellent career opportunities
• An informal and inspiring workplace on the bioscience park in Leiden.
• Fast-growing organization where you can make a difference
• Cake: we love to celebrate successes!

Interested?

If this sounds like the ideal next step in your career, or do you prefer to dicuss this opportunity? please reach out to ROBERT WHITE Staffing Solutions B.V. and ask for Robert de Wit. You can contact us via email: info@robertwhite.nl or phone +3120 700 67 79.